Privacy & the site operator.

Site operator and contact

CA LABS LLP operates this independent project-information and enquiry service. We are a limited liability partnership incorporated in England and Wales, registration number OC460683.

This registered address is not a local flooring office. We do not carry out the work ourselves or claim an established contractor network.

For questions about your enquiry or personal information, email contact@epoxyflooringbloemfontein.com. Include your enquiry reference if available. Do not email payment or identity-document details.

What we collect and why

When you choose Send my enquiry, we collect your name, email, mobile number, requested service, property or space type, existing floor surface, approximate area if supplied, suburb or nearby area, timing and any project details you provide. We record the privacy-notice version shown with the form, a submission reference, the time received and notification status. We use this information to review and respond to your request and manage the enquiry. A general area is sufficient; a full street address and sensitive information are not requested.

The request is not a booking, quotation or contract for work. We do not promise an introduction, an available contractor or a response deadline. Materials-only flooring requests are classified as information enquiries rather than installation requests.

How we use your enquiry

We process the information needed to review and respond to your requested enquiry, keep a proportionate record of it and protect the service from abuse. We rely on the legitimate interests described in section 11(1)(f) of POPIA for these limited purposes. Sending the form is not consent to advertising or to automatic sharing with contractors.

You can ask us to stop contacting you about the enquiry. You may object, on reasonable grounds relating to your circumstances, to processing based on legitimate interests. We will review your request and stop that processing as required by applicable law. You can raise a concern with the South African Information Regulator.

Who receives the information

The enquiry is received by CA LABS LLP. Cloudflare processes the form and stores the enquiry in its D1 service. An email notification containing the enquiry is sent to our operator mailbox hosted by Google Gmail. These providers process information to deliver their services; their infrastructure may process information outside your country. We do not publish your enquiry or add you to a marketing list.

No details are automatically sent to an artisan or contractor. If a possible introduction is identified, we will tell you who the intended recipient is and ask your permission before sharing your details. Any provider must separately confirm suitability, scope, availability, price and terms.

Security and technical information

Cloudflare Turnstile checks submissions for automated abuse. The browser connects to Cloudflare for this check, and the form service uses your connection IP address to verify the challenge and create a protected IP fingerprint for rate limiting. Our enquiry database does not store the raw IP address or the challenge token. The fingerprint is cleared by the scheduled cleanup after it is more than 24 hours old. Hosting and security providers may also process connection information under their own service policies.

Website statistics and enquiry sources

We use Cloudflare Web Analytics to understand visits, page views and page performance. Its reports can include the referring website, country, device and browser type. Cloudflare describes this service as not tracking individual visitors. We do not send names, contact details, project descriptions or entries in the comparison tools to Web Analytics, and we do not use advertising trackers.

When you send an enquiry, we may also save a limited source label: the recognised page on this site that led to the form, a recognised external referring domain, or a fixed campaign label when available. We discard full referring URLs, their query strings and unrecognised labels. This describes the available context at the form, not a complete browsing history or a guaranteed record of how you first found us. We use no cookies or browser storage to preserve this attribution between pages.

We keep confirmed test submissions separate from normal enquiry reporting. A newly received enquiry is marked as awaiting review; it is not automatically counted as a qualified project. Source and review information follows the same database retention as the enquiry. See Cloudflare Web Analytics, Cloudflare's privacy policy and Google's privacy policy for provider information.

Retention and deletion

The form service has a database cleanup scheduled every 15 minutes to delete enquiry records more than 90 days old at its next run. This covers the active D1 enquiry database; it does not immediately remove provider-managed backups or recovery copies, which follow the provider's retention settings.

Email notifications in the operator's Gmail mailbox are separate copies. The database cleanup does not delete these emails. They require a separate manual review and deletion by the operator; automatic 90-day email deletion is not configured. Contact us if you want your enquiry and its email copy reviewed or deleted.

You can contact us to request access to, correction of or deletion of your information, or to raise a concern about its use. We may need to verify that a request relates to your enquiry without asking for unnecessary information.

Before sending and the comparison tools

Typing into the enquiry form and reviewing its summary does not submit your project details. Submission happens only when you choose Send my enquiry. You can review, copy or download a project brief without providing contact details. The security check connects to Cloudflare when you choose to prepare an enquiry for sending. Unsaved entries remain in the open page and are lost when it is closed or reloaded; the site does not put your brief in local storage.

The quote-comparison and floor-area tools remain local to the page: their entries are not submitted to us. Copy, download and print actions create a copy you control on your own device. Do not use those tools to send sensitive information.

Information updated 12 November 2026. Illustrations explain projects and are not photographs of completed customer work.