Record what is happening and where
Keep photographs from the same positions and include a wider view of the space. Do not pull up large areas merely to provide evidence for an enquiry. A professional assessment may need information that photographs cannot provide.
- When the floor was installed or last recoated, if known.
- Where the problem appears: tyre positions, edges, joints or a wider area.
- Whether the surface is loose, blistered, worn, cracked or stained.
- Any known leaks, damp, spills or changes in use.
- Product names, previous quotations or maintenance instructions you already have.
Ask whether the old coating will stay or be removed
The repair proposal should explain how the existing coating and underlying base will be assessed, what material will be removed and which repairs are included. If removal may expose more defects, ask how additional work will be agreed and priced. A promise to apply a thicker coat is not a substitute for explaining the cause of failure.
Keep preparation separate from the finish
IMPA's public Tuff-Floor Epoxy information explicitly treats surface preparation as part of the scope of work and directs users to current technical data. Ask the contractor to identify the preparation needed for the selected repair system, rather than assuming that cleaning the surface is always enough.
Compare repair, removal and replacement honestly
There is no universal rule that the smallest repair is cheapest over time or that full removal is always necessary. Compare the reasoning and defined scope, then ask about appearance differences and the exact warranty terms.
| Proposed approach | What the written scope should explain |
|---|---|
| Local repair | Why the remaining coating is suitable to retain and how repaired areas will be finished |
| Removal and new coating | Removal extent, substrate assessment, repairs and complete new system |
| Further investigation | What is unknown, what assessment is needed and which costs remain provisional |
Tell us whether you need installation work or only a product
A request for repair labour is different from a request for resin, paint or crack filler. Select professional installation if you want the floor assessed as a project. Installer availability and any referral must still be confirmed separately.
Starting with a tiled floor rather than a failed epoxy coating? See the separate guide to covering or removing existing tiles before deciding on the renovation scope.
Questions, answered.
Can the cause of peeling be identified from a photograph?
A photograph can show the pattern and extent of visible damage. It cannot establish every moisture, preparation, bonding or product-compatibility condition.
Can I simply paint over a peeling floor?
Do not assume a new coating will solve the underlying problem. Ask for an assessment of what can remain, what needs removal and which repairs or other work are required.
Will repairing a crack make it disappear permanently?
That cannot be promised without understanding the crack and the floor. Ask what type of defect is being treated, whether movement is expected and how it is addressed in the proposed system.
Can this site give me a repair price immediately?
No. We can help structure a project enquiry, but a contractor must assess the work and issue the quotation.